HUGO Socks in Cotton Mix - 2P RS STRIPE CC 10237612 01-50458324

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can click the Start a Return link found at the bottom of the website. Simply enter your order number and email address then follow the instructions online. Our delivery team will collect the item from you and, once the item is received and accepted, a refund will be processed using the same payment method used to initially make the purchase. Items sent back to us without first requesting a return will not be accepted.

Cash payments for online orders will be refunded as a gift card that can only used online and not in our physical stores. If a cash refund is still required, you can always visit one of our physical stores and receive your cash refund instantly.

You can always contact us for any return question at customercare@concorde.fashion.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like bodywear (such as underwear), custom products (such as special orders or personalized and altered items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and refunded, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.